VISION
A leading Directorate in technological innovation, research, training and outreach through Open, Distance and eLearning.
MISSION
To advance knowledge, research and innovations by offering accessible, affordable, quality education through Open, Distance and eLearning for sustainable development.
MOTTO
Innovation for Prosperity
| S/No. | SERVICE OFFERED | DREQUIREMENT TO OBTAIN SERVICE | USER CHARGES | TIMELINE. |
|---|---|---|---|---|
| 1 | Customer Care Reception, Enquiries and Consultations | Identification of Self and Accurate Presentation of Information | Free | Within 5 Minutes |
| 2 | Response to Telephone Call | Identification of Self and Accurate Presentation of Information | Free | Answered by Second Ring |
| 3 | Response to Written Communication | Present Your Request Appropriately | Free | Within 3 Working Days |
| 4 | Training | Present Your Request Appropriately | Free | Within 3 Working Days |
| 5 | Course Enrolment Assistance | Identification of Self and Accurate Presentation of Information | Free | Within 8 Working Hours |
| 6 | Learning Management System Support | Present Your Request Appropriately | Free | Within 8 Working Hours |
| 7 | Complaint Handling and Feedback Mechanisms | Present Your Request Appropriately | Free | Continuous |
| 8 | Data Request | Identification of Self and Accurate Presentation of Information | Free | Continuous |