| 1. |
Customer care reception, enquiries and consultations
|
Identification of self and accurate presentation of information
|
Free |
Within 5 minutes |
| 2. |
Response to telephone call |
Identify yourself and present accurate information
|
Free |
Answered by second ring |
| 3. |
Response to written communication |
Present your request appropriately |
Free |
Within 3 working days |
| 4. |
Training |
Present your request appropriately |
Free |
Within 3 working days |
| 5. |
Masomo Portal support and communication response |
Identify yourself and present your request appropriately |
Free |
Continuous |
| 6. |
Complaint handling and feedback mechanisms
|
Present your request appropriately |
Free |
Continuous |
| 7. |
Web conferencing services |
Identify yourself and present accurate information
|
Free |
Continuous |
| 8. |
Data request |
Identify yourself and present accurate information
|
Free |
Continuous |