Student Support

Academic Advising

Academic advising is a vital support service designed to help students navigate their academic journey successfully. At ODeL Muranga University, academic advising is facilitated by Academic Champions; dedicated members of staff appointed by the Deans of Schools. These champions guide students on course selection, program requirements, academic performance, and personal or professional development matters.

Through regular consultation, academic champions help students make informed decisions that align with their goals, ensuring they have the tools and guidance needed for a successful learning experience.

Our Academic Champions

School of Science & Technology

Dr. Kevin Agina
Email: konyango@mut.ac.ke

School of Business & Economics

Dr. Erastus Nyile
Email: nyileras@mut.ac.ke

School of Hospitality and Tourism Management

Elijah Muiruri
Email: emuiruri@mut.ac.ke

School of Humanities & Social Sciences

Dr. Andrew Nyongesa
Email: anyongesa@mut.ac.ke

School of Agriculture and Environmental Sciences

Dr. Charles Orek
Email: corek@mut.ac.ke

Support Services

MUT is committed to ensuring that every student enjoys a seamless and inclusive online learning experience. Our support teams provide timely help with accessibility, academic, and technical issues to ensure that no student is left behind.

Disability and Student Support Office

The office provides personalized assistance to students with physical, sensory, or learning challenges. The team helps coordinate learning accommodations, assistive technologies, and inclusive resources to promote equal participation in all academic activities.

📧 disability@mut.ac.ke
📞 0800 724 635

ODeL Technical Support Desk

The Open, Distance, and e-Learning (ODeL) Technical Support Desk provides assistance with system logins, LMS access, online exams, and troubleshooting of e-learning tools. The team ensures your digital learning experience remains smooth and uninterrupted.

📞 +254 746 487 175
📧 odel@mut.ac.ke
🕒 Mon–Fri, 8:00 a.m.–5:00 p.m.

ICT Support

The team ensures all other technical issues you might experience are sorted. The staff will mainly assist you matters related to the student portal, email services, and network connectivity.

Here are some items they can help you with:

  • 🎓 Creation of an account on the student portal, resetting and email update on the same.
  • 🧾 Registering for courses
  • 💰 Accessing your fee structure and statement.
  • 🧮 Access to exam results and academic transcripts.

Here is the contact information for the ICT support staff (ERP/Student Portal):
📧 kmutunga@mut.ac.ke
However, channel any ICT related queries to the email given below so that all other ICT staff are in the copy and can act incase he is not available:
📧 ictstaff@mut.ac.ke

Peer Tutoring and Mentorship

At MUT, we believe that learning is stronger when students learn together. The ODeL Directorate has established a Peer Tutoring and Mentorship Program where experienced students guide others in understanding course materials, navigating online platforms, and improving academic performance.

What You Can Do

  • Get a Mentor: Connect with an experienced student to help you succeed in online learning.
  • Become a Mentor: Share your experience and support others in their academic journey.
  • Join the Community: Interact through our official mentorship WhatsApp and Telegram groups.

Mentorship Platforms

  • WhatsApp: Quick group chats for study tips and discussions.
  • Discussion Forum: Ask questions and get peer responses.
  • Live Peer Sessions: Attend live mentorship and study sessions through web conferencing software.

Why Join

  • Get practical learning tips from fellow students.
  • Build leadership and communication skills.
  • Strengthen your academic performance.
  • Earn recognition for service to the MUT community.

How to Join

Appeals & Grievance Handling

At MUT, we take student feedback seriously. If you have a concern or complaint regarding your online learning experience, we encourage you to reach out through the appropriate channels. Our goal is to ensure a fair and transparent process for addressing grievances.

How to Submit a Grievance

What to Include

  • Your name and student ID
  • A clear description of the issue
  • Any relevant supporting documents

Guidance & Counselling

The Guidance and E-Counselling Service at MUT is dedicated to promoting the mental, emotional, and psychological well-being of our students. This platform is geared towards providing mental health services and support online, ensuring that every learner can easily access professional help from the comfort of their environment.
For those who prefer online therapy over face-to-face sessions, this service helps eliminate the social stigma often associated with seeking mental health counselling. Our professional counsellors are ready to listen, support, and guide you through life’s academic and personal challenges.
We assure all clients of data protection, confidentiality, and privacy regarding their personal information and conversations.